JD Sports Fashion PLC (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal data. This Privacy Statement explains how we collect, use, store, and protect your personal information when you visit our websites, engage with our online services, or interact with us in other ways. By using our websites or services, you agree to the practices described below. If you do not agree, please discontinue using our services.
1. Information We Collect
We may collect the following types of personal information from you:
a. Information You Provide Directly:
- Account Registration: Name, email address, phone number, password, billing address, and payment details when you create an account or place an order.
- Contact Forms/Subscriptions: When you fill out a contact form, sign up for our newsletter, or request marketing communications.
- Customer Support: Any information shared when you contact our customer service team via email, phone, or chat.
- Feedback/Suggestions: Any information you provide when submitting feedback or contacting us.
b. Information We Collect Automatically:
- Usage Data: Includes information about your device, browser type, operating system, IP address, pages visited, time spent on our site, and links clicked.
- Cookies and Similar Technologies: We use cookies and similar tools to collect data about your browsing preferences. For more details, see our Cookie Policy.
- Location Data: To provide localized services, we may collect information about your approximate location.
2. How We Use Your Information
We process your personal data for the following purposes:
- To provide and manage our products and services, including processing orders and payments.
- To personalize your shopping experience and recommend products based on your preferences.
- To respond to customer inquiries, feedback, or service requests.
- To send administrative communications, such as order confirmations, shipping updates, and service announcements.
- To deliver marketing communications, including newsletters and promotional offers, if you have opted in.
- To ensure website security, prevent fraud, and maintain the integrity of our systems.
- To analyze website usage and improve our services.
- To comply with legal obligations and enforce our terms and conditions.
3. Data Sharing and Disclosure
We do not sell your personal data. However, we may share your information with trusted third parties as necessary, including:
- Service Providers: For website hosting, payment processing, email delivery, analytics, and customer support.
- Legal Authorities: When required by law, regulation, or legal process (e.g., court orders or government requests).
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may transfer to the new owner.
We ensure that any third party processing your data on our behalf complies with applicable data protection laws.
4. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Statement or as required by law.
For example:
- Account information is retained while your account is active.
- Transaction records are kept for a certain period for accounting and legal compliance.
- Marketing preferences can be deleted upon your request.
5. Your Rights
Depending on your location, you may have the following rights under applicable data protection laws:
- Access: Request a copy of your personal data we hold.
- Rectification: Request corrections to inaccurate or incomplete data.
- Erasure: Request deletion of your personal data, subject to legal and contractual obligations.
- Restriction of Processing: Limit how your data is processed in certain circumstances.
- Data Portability: Receive your data in a structured, commonly used format or transfer it to another organization.
- Objection: Object to certain types of data processing, including direct marketing.
- Withdraw Consent: Revoke your consent for processing based on consent at any time (if applicable).
To exercise your rights, please contact us at [email protected] or write to us at the address below.
6. Data Security
We implement robust security measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. These include encryption, firewalls, secure server environments, and regular security audits. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
7. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience and analyze site traffic. For detailed information about how we use cookies, including how to manage or opt-out, please see our Cookie Policy.
8. Third-Party Links
Our website may contain links to external websites operated by third parties. We are not responsible for the privacy practices or content of these sites. We encourage you to review the privacy policies of any third-party websites before providing personal information.
9. Children’s Privacy
Our websites and services are not intended for individuals under the age of 16 (or the age of majority in your jurisdiction). We do not knowingly collect personal information from children. If we discover that we have inadvertently collected information from a child, we will delete it promptly.
10. Changes to This Privacy Statement
We may update this Privacy Statement from time to time to reflect changes in our practices, technology, or legal requirements. Any updates will be posted on this page with the “Effective Date” at the top of the policy. We encourage you to review this statement periodically to ensure you are informed about how your information is protected.
11. Contact Us
If you have questions, concerns, or requests regarding this Privacy Statement or our data handling practices, please contact us:
- Email: [email protected]